T’s and C’s

Welcome to the Paire website, operated by Paire Pty Ltd. (“Paire”) and located at www.paire.com.au and www.getapaire.com (collectively, the "Site"). The following terms and conditions (“Terms”) govern your use of the Site.

By accessing, viewing, purchasing, or otherwise using the content, material, products, or services available on or through the Site (collectively, the "Services"), you certify that you have read, understand, and agree to be legally bound by these Terms, as well as our Privacy Policy, which is incorporated by reference as if fully set forth herein. You further certify that you are 13 years of age or older and that you have all the necessary rights, power and authority to enter into this Agreement and perform the obligations set forth under this Agreement.

Please ensure that you read these Terms, including the Privacy Policy, carefully.

1. Registration

In order to access certain Services, you may be asked to register and create an account. As part of the registration process, you may be asked to click to agree to these Terms, and may then be asked to select or submit a user name and password. You may also be required to provide us with certain information about yourself including some types of personal information, including your legal name, phone number, address, email address, gender, and age. You are responsible for ensuring that your password and account login are kept secret, safe, and secure at all times. Paire will not be held responsible or liable for any misuse of your account in the event that a third party has access to and uses your password and account login in any way.

When placing an order through the Site, you will be required to provide other personal information, such as shipping address, billing address, and payment details. Additional information may be collected by Paire or its third party providers at this time for security and anti-fraud purposes. You represent that the personal information you provide to us via the Site is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided. Should any of the information you provide on the Site change, please login to your account and update such information directly on the Site.

You agree that we may store, use, disclose and otherwise handle any personal information that you provide to us via the Site in accordance with

2. Purchases

Some Services, including footwear products, may be available for purchase through the Site. By purchasing Services made available through the Site, you represent that you are aged 18 years or older and have the legal capacity to enter into a contract. If you are under 18 years of age or cannot lawfully enter into a contract, you must have your parent or guardian review these Terms including the Privacy Policy, and register or place an order on your behalf. Paire may use a third-party payment processor to process credit card transactions made through the Site. You are also responsible for paying any taxes, levies or duties imposed in connection with use of the Site or the purchase or use of any Services made available through the Site, including goods and services taxes, excise taxes and customs duties (excluding only taxes on Paire’s net income). To the extent that Paire is obligated to collect such taxes, the applicable tax will be added to your billing account. All sales are subject to our shipping and return policies, which shall be made available to you on the Site or other delivered to you with your purchased goods. All refunds for change of mind are in Paire’s sole discretion.

Payments can be made via VISA, Mastercard, AMEX credit cards, Shop Pay, Apple Pay, Google Pay or PayPal.

3. General Restrictions on Use

You agree to use the Site and the Services only for purposes that are permitted by these Terms and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions. You may only use the Site and Services for your non-commercial, non-exclusive, non-assignable, non-transferable and limited personal use, and for no other purposes.

You will not (and will not attempt to):

Access any of the Services by any means other than through the interface that is provided by Paire;

Gain unauthorized access to Paire’s computer system or engage in any activity that interferes with the performance of, or impairs the functionality or security of the Site, the Services, Paire’s networks and computer systems;

Access any of the Site or the Services through any automated means or with any automated features or devices (including use of scripts or web crawlers);

Access or collect any personal information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes;

Reproduce, duplicate, copy, sell, trade, or resell any aspect of the Site or the Services for any purpose; and

Reproduce, duplicate, copy, sell, trade or resell any products or services bearing any trademark, service mark, trade name, logo or service mark owned by Paire in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.

4. Site Content

As between you and Paire, Paire owns or licenses all information and materials, including logos, designs, titles, phrases, product names, images, illustrations, icons, photographs, and the copyrights, trademarks, service marks, trade dress, and other intellectual property rights associated therewith, in or made available through the Site (“Site Content”), as well as the selection, coordination, arrangement, and organization and enhancement of the Site Content. Site Content may be protected pursuant to copyright, trademark, patent, and other applicable laws. You agree not to remove or alter any copyright notice or any other proprietary notice on any Site Content. Use or misuse of trademarks comprised in the Site Content is expressly prohibited and may violate trademark law. Under no circumstances will you have any rights of any kind in or to the Site Content, other than the right to use the Site Content in accordance with these Terms.

Certain features of the Site may allow you to contribute feedback and other information to the Site for access, use, viewing, and commentary by other users of the Site (collectively, “Comments”). By posting Comments, you represent that you have the full legal right to provide the Comments and that use of the Comments by Paire on the Site, and all other persons and entities, will not: (a) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including as a result of your failure to obtain consent to post personal identifying or otherwise private information about a person; (b) violate any law, statute, ordinance, regulation, or agreement; or (c) constitute disclosure of any confidential information owned by any third party; or (d) be misleading or deceptive. Upon your submission of Comments or other material or information to Paire, you grant Paire a worldwide, perpetual, irrevocable, transferable, license to access, use, distribute, reproduce, display, modify, create derivative works based upon, and sublicense the Comments, all without any compensation to you whatsoever. For avoidance of doubt, Paire shall be under no obligation: (1) to maintain any Comments in confidence; (2) to compensate you in any way for your Comments; or (3) to respond to any Comments.

5. Errors, Inaccuracies, and Omissions

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order). We cannot and do not review all communications, products, or services made available on or through the Site, but, although not obligated to, may review, verify, make changes to or remove any Comments, Site Content, or the Site, including information submitted in connection with the Site Content or other features at any time, with or without notice in our sole discretion.

6. Disclaimers and Warranties

Paire reserves the right to change the assortment of items offered and to limit the quantity of items that may be purchased from time to time and at any time, without prior notice. We also reserve the right to alter the terms or duration of any special offers or sale promotion. Paire is not liable in case of stock outage or unavailability of products. We have made every effort to display as accurately as possible the colors of our products that appear at the Site, but we cannot guarantee that your computer monitor's display of any color will be accurate.

Certain Paire Services may come with statutory warranties and guarantees that cannot be limited, excluded or modified by law. Paire does not seek to limit, exclude or modify any such warranties or guarantees.

Subject to section 7, Paire expressly disclaims, to the fullest extent permitted by law, any express or implied warranties: (i) that the Site, Services, Site Content, goods, advice, information or links provided on the Site will meet your requirements; (ii) that the Services will be uninterrupted, timely, secure or free from error; (iii) that defects in the operation or functionality of any software provided to you as part of the Services will be corrected; (iv) regarding the Site Content, goods, services, advice, information or links provided by any third parties or users; (v) that the Site, Site Content, goods, services, advice, or information displayed on the Site will meet your requirements; and (vi) that the Site will be error-free or that any errors will be corrected. No advice or information, whether oral or written, obtained by you from the Site shall create any warranty not expressly stated in these Terms.

You understand that the technical processing and transmission of any Site Content and Comments may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent to or from our Site will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to us via the Site or the Internet, including, for example, personal information such as your name or address. Paire assumes no responsibility for: (a) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any communication; and (b) any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on any of the Site, including any injury or damage to you or to any person’s computer related to or resulting from use of the Services or the Site.

To the extent permitted by law, no conditions, warranties or other terms (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description) apply to the Site, Site Content and/or Services except to the extent that they are expressly set out in these Terms.

7. Limitation of Liability

IF PAIRE BREACHES ANY WARRANTY OR GUARANTEE THAT CANNOT BE EXCLUDED AT LAW IN RESPECT OF PAIRE GOODS OR SERVICES THAT ARE ORDINARILY ACQUIRED FOR PERSONAL, DOMESTIC OR HOUSEHOLD PURPOSES, YOU MAY BE ENTITLED TO:

A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORSEEABLE LOSS OR DAMAGE;

HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.

IF PAIRE BREACHES ANY WARRANTY OR GUARANTEE THAT CANNOT BE EXCLUDED AT LAW IN REPSECT OF PAIRE GOODS OR SERVICES WHICH ARE NOT ORDINARILY ACQUIRED FOR PERSONAL, DOMESTIC OR HOUSEHOLD PURPOSES, TO THE FULLEST EXTENT PERMITTED BY LAW, PAIRE’ LIABILITY IS LIMITED (AT PAIRE’ OPTION) TO:

IN THE CASE OF GOODS, (I) REPAIR OR REPLACEMENT OF THE GOODS; (II) SUPPLY OF EQUIVALENT GOODS; (II) PAYMENT OF THE COST OF THE REPAIR OR REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS; AND

IN THE CASE OF SERVICES, (I) RESUPPLY OF THE SERVICES; OR (II) PAYMENT OF THE COST OF THE RESUPPLY OF THE SERVICES.

SUBJECT TO THE FOREGOING, TO THE FULLEXT EXTENT PERMITTED BY LAW, PAIRE’ LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER BASIS IN LAW OR EQUITY:

FOR LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA AND ANY LOSS THAT DOES NOT ARISE NATURALLY OR ACCORDING TO THE USUAL COURSE OF THINGS FROM A BREACH, ACT OR OMISSION RELATING TO THESE TERMS (“INDIRECT LOSS”) IS EXCLUDED; AND

FOR ALL OTHER LOSSES OTHER THAN INDIRECT LOSS, IS LIMITED TO THE GREATER OF: (I) $10; AND (II) THE PRICE YOU PAID FOR THE GOOD OR SERVICE THAT IS THE SUBJECT OF THE CLAIM.

Without limiting the foregoing, you understand and acknowledge that Paire shall not be liable to you for any loss or damage which may be incurred by you as a result of: (i) any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Site or the Services; (ii) any changes that Paire may make to the Site or Services, or for any permanent or temporary cessation in the provision of the Services (or any features within the Services); (iii) the deletion of, corruption of, unauthorized access to, or failure to store, any content and other communications data maintained or transmitted by or through your use of the Site or the Services; (iv) the use of any products or services obtained on or through the Site; or (v) any other matter relating to the Site, the Services, the Site Content, or the Comments.

The limitations on Paire’s liability to you in this Section 7 shall apply whether or not Paire has been advised of or should have been aware of the possibility of any such losses arising.

IF YOU ARE DISSATISFIED WITH THE SITE, THE SERVICES, OR THE TERMS, YOU SHOULD DISCONTINUE USING THE SITE AND SERVICES IMMEDIATELY.

8. Indemnity

You agree to defend, indemnify and hold harmless Paire, its officers, directors, members, employees, agents, affiliates, licensors and suppliers, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your violation of any of these Terms, including the Privacy Policy; (ii) your violation of any third party rights, including without limitation any copyright, intellectual property, or privacy rights; or (iii) the use by any other persons accessing this Site using your Internet account or account login. This defense and indemnification obligation will survive these Terms and your use of the Site and Services. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder, and you shall cooperate in all reasonable respects in such defense. You may not settle any claim contemplated in this Section 8 without the prior written consent of Paire.

9. Links To Other Sites

The Site may contain links or references to other websites outside of our control. Links to other websites may use our Site logo or style as a result of a co-branding agreement. These websites may send cookies to you and may collect personal information about you and make use of that data in ways that this Site would not. Please be aware that Paire has no control over these websites and that these Terms do not apply to any third party sites. Paire cannot be held responsible for those sites or external sources, or for any damage or losses deriving from the use of the content, or goods and services available on those sites or external sources. Paire encourages you to read the privacy policies and terms of use linked or referenced in the websites you enter.

10. Complaint Procedures

If you believe that any content or postings on this Site violates your intellectual property or other rights, please notify Paire by email at team@paire.com.au with a comprehensive detailed message setting forth the following information: (a) your name and the name of your company, if any; (b) your contact information, including your email address; (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content or posting that is objectionable; and (d) the following statement: “The statements, representations, and assertions made in this message are true, complete, and accurate and I have the full legal authority to make each and every such statement, representation, and assertion and to make and be granted any demand made in this message.”

11. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria and the Commonwealth of Australia.

12. Miscellaneous

These Terms, including the Privacy Policy, constitute the whole legal agreement between you and Paire and govern your use of the Site, Services and any transactions you may have with Paire through the Site and completely replaces and supersedes any prior agreements or understanding, arrangements, undertaking or proposal, written or oral, between you and Paire in relation to such matters. In the event any other rule, code of conduct, or other matter posted on the Site conflicts with the terms of these Terms, these Terms shall govern. No oral explanation or oral information given by any party shall alter the interpretation of these Terms. Notwithstanding the foregoing, you understand that Paire may make changes to these Terms from time to time. Your continued use of the Site following the posting of changes to these Terms will be considered your consent to those changes. When these changes are made, Paire will make a new copy of the Terms available on the Site. You agree that Paire is under no obligation to provide you with notices regarding changes to the Terms. You understand that it is your responsibility to check the Terms regularly for changes.

You agree that if Paire does not exercise or enforce any legal right or remedy which is contained in these Terms (or which Paire has the benefit of under any applicable law), this will not be taken to be a formal waiver of Paire’s rights and that those rights or remedies will still be available to Paire. If any court of law, having the jurisdiction to decide a matter arising out of these Terms, rules that any provision of these Terms is invalid, then that provision will be removed from these Terms without affecting the rest of the Terms and the remaining provisions will continue to be valid and enforceable.

The Site is controlled and operated from within Australia. Without limiting anything else, Paire makes no representation that the Site, Site Content, Comments, services, products, information or other materials available on, in, or through the Site is appropriate or available for use in other locations, and access to them from territories where they are illegal is prohibited. Those who choose to access the Site from other locations do so on their own volition and are responsible for compliance with applicable laws.

13. “Get a free Paire” Campaign

To qualify for a free pair of socks, the referred person must use a referral link or a promo code prior to the promo code’s expiration. The referred person must make a purchase on www.paire.com.au. Once the purchase and referral is confirmed, the referred person will be notified via email in regards to the free pair. Each referred person will receive only one free pair of socks on their choice of size.

Only one free pair can be claimed per order. If the customer is using a coupon code with the value of $20 or more, the Mystery Sock in the same order will not be processed. If the order contains multiple Mystery Sock, only one of the Mystery Sock will be processed.

Last Updated: 31/7/20

Information We May Collect

Personal Information

For purposes of this Privacy Policy, “personal information” means any information or an opinion by which a living individual can be personally identified, including name, address, telephone number, email address, and other information incidental to providing goods or services. We collect personal information from you only when you voluntarily provide us with this information, such as when placing an order on the Site, establishing an account, contacting us with a question or comment, utilizing an "Email to a Friend" feature, or signing up to receive emails about our latest products and services.

Browsing Information and Cookies

When you visit the Site, our web servers may automatically recognize certain non-personal information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and to improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited.

If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. We do not override these settings or options. However, in order to access certain content, features, services, products, or benefits of the Site, you may be required to provide us with certain information, including some types of personally identifying information. If you do not wish to provide such information through the Site or if you opt to utilize the aforementioned privacy features of your computer system or web browser, you may be unable to obtain certain content, features, services, products, or benefits of the Site.

How We Use Your Information

By providing personal information to us, we are better able to match your interests. Paire may use your personal information to process and fulfill orders, send emails to confirm your order status and shipment, to communicate with you and to send you information by email, postal mail, or other means about our products, services, contests, and promotions. In general, we use personal information collected on the Site for the specific purpose for which it was volunteered; a related purpose which you would reasonably expect; to help develop better products, and/or market, sell, or provide products and services; and to comply with any legal or regulatory requirements, process or provisions. In order to better serve you, we may combine information you provide to us on the Site with information from third parties, including demographic or public information.

How We May Share Your Information

We may share information collected through the Site with our subsidiaries, affiliated companies, and like-minded business partners for the purpose of providing you with the products and services you seek from the Site. We may also share your mailing address and shopping history with other catalogue mail companies.

From time to time, Paire may disclose the data collected through the Site, including personal information, to other persons or entities whom we believe trustworthy. In such cases we might exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. Additionally, in order to provide you with a better customer experience, we may share information with service providers, subcontractors, and business partners who have been retained to perform functions on our behalf or to provide services to us. These services include:

  • Order fulfillment, warehousing, and delivery;
  • Advertising, marketing, surveys, and promotions, including partnerships and teaming efforts with other companies whose products or services we think you might enjoy;
  • Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing;
  • Payment processing services, fraud protection, and credit risk reduction; and
  • Legal, accounting, audit and other professional service providers.

To learn more about behavioural advertising and your options with these practices, you can visit www.networkadvertising.org/choices,

https://www.datalogix.com/privacy,

and http://www.aboutads.info/choices.

You agree that we may disclose your personal information to third parties located outside of the country in which you are located. Paire is headquartered in the United States of America and has affiliates, service providers, subcontractors and business partners located in the United States of America and New Zealand. If we disclose your personal information to third parties outside of the country in which you are located, we will always take reasonable steps to ensure that these third parties treat your personal information in a manner that complies with both their local and your local privacy laws. However, you acknowledge that we cannot control, and are not liable for, the acts and omissions of these third parties and cannot guarantee that they will treat your personal information in this manner.

Paire may also disclose the data collected through the Site, including personal information, to another party with which Paire enters or reasonably may enter into a corporate transaction, such as a merger, consolidation, acquisition, or asset purchase. In the event that Paire or its assets is acquired by another company, or due to any merger, reorganization or liquidation, you agree that your personal information may be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless you consent otherwise.

We reserve the right to disclose information about you to a third party pursuant to a subpoena, court order, or other form of legal process, or in response to a request by or on behalf of any local, state, federal, or other government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process.

Managing Your Personal Information and Options

You may use the Site without providing any personal information. We want to communicate with you only if you want to hear from us. If you have established an account on the Site or signed up to receive electronic newsletters or promotional emails from Paire, including new ideas, special offers, and event information, or to otherwise receive communications about our products and services, you will have the right at any time to opt out of receiving marketing emails or to specify which, if any, communications you would like to receive from us. Should you ever decide to delete your account, you may do so by emailing team@paire.com.au.

If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. If you would like to opt-out of receiving communication via postal mail, contact team@paire.com.au. Paire will continue to send you non-promotional, service emails concerning your account, such as emails relating to available upgrades, billing and payment information, outstanding balance on your account, and other emails relating to your account and/or your use of the Site.

At your request, Paire will confirm what personal information it collects or holds about you, and will correct, update and/or remove such information. You may contact Paire for any of the foregoing at team@paire.com.au. If you ask that Paire stops using or sharing your personal information, we will honour that request. However Paire may retain records of your personal information for so long as it is reasonably required; for example, to follow-up on a request, resolve a dispute or for similar reasons or in order to comply with applicable law. In addition, some personal information may also continue to be stored on back-up files for financial, legal, or technical reasons.

You have a right to contact Paire if you wish to access any personal information that Paire may hold about you. We will respond within a reasonable time and may need to verify your identity. We may also charge a reasonable fee for providing you with access to personal information we hold about you. Please provide as much detail as you can about the particular information you seek in order to help us locate it. We will provide full reasons if we deny any request for access to your personal.

Security

The security of your personal information is important to us and Paire is committed to handling such information carefully. We maintain reasonable physical, electronic and We use secure socket layer technology to protect the security of your payment information and we encrypt your personal information when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use reasonable and commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

The Site may also contain links to third party websites, for the convenience of users in locating information, products, or services that may be of interest. If you access a third party website from a link on this Site, any information you disclose on that website is not subject to this Privacy Policy. It is possible that these links may be used by third parties or others to collect personal or other information about you. We are not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites. We do not control the use of cookies or the collection of information by these third parties, nor how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other websites, advertisers, and any third parties.

In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised in a manner that is likely to result in serious harm, we will notify you and your local privacy regulator of that development.

Updating this Privacy Policy

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy will be considered your consent to those changes.

How to contact us

All enquiries to this policy or privacy in general should be directed to the Paire Privacy Officer through one of the following contact points:

Paire Pty Ltd.

Email: team@paire.com.au

Last Updated: 31/7/20